Electronic Services

Help

How do I make payments online?

After you have selected the account that you would like your payments deducted from, click on the "Bill Payments" option at the top of the account screen. If this is a new payee, you need to click on the "Payee Setup" link at the top of the page. Next click on the "Add Payee" option and fill in the required information.

Once you have set up the payee or if the payee already exists, simply click on the "Make Payments" option at the top of the page. Choose the appropriate payee from the drop down menu, fill in the amount to be paid, the date you want the payment to be made and then click on the "continue" option. A screen verifying the information will come up and then you click on the "Pay" option.

When are my funds taken out to make the payment?

The funds aren’t taken out of your account until the day you specify the payment is to be made. This offers a big advantage to you as some bill payment services actually take the funds out of your account several days in advance.

Can I view what payments I have made?

Sure you can. Simply click on the "Payment Activity" link at the top of the page. You can view payment activity by date ranges, by payee, category, payment account or status (meaning scheduled, processed, in process, etc.).

Is there a quick way to make multiple payments?

You bet there is! Let’s say you have five payments you want to do to payees you already have set up. Click on the "Make Payments" option at the top of the page, then click on the "Multiple Payments" option. You will see a listing of all of your bill payees. Simply enter in the dollar amount to be paid to each one along with the date of when each is to be paid and click on the "continue" option. Again, you will see a review of the payments you have entered. Click the "pay" option to process the payments.

Can I schedule a recurring payment so I don't have to fill in the information each time I need to pay the payee?

You certainly can. After you click on the "Make Payment" option at the top of the page, click on the "Repeating Payments" link. Next choose the "Add Repeating Payment" option. Now you can select the payee, the dollar amount, the first payment date and how often you want to make the payment such as every week, 2 weeks, month, year, etc. You can designate how many payments you want to send in this fashion or choose to pay it as listed until you stop it. It’s easy!

What if someone unauthorized uses my account information?

Notify us immediately of any unauthorized activity.

We may require a signed affidavit verifying concern.

You can lose no more than $50.00 if unauthorized activity is reported within two banking days.

Where can I get assistance while I'm in the Bill Pay?

You can contact the First Bankers Trust Company Electronic Banking department at 217-228-8000 or 877-228-8001. You can also click on the "Help" option at the top of the Bill Payment screens for an in-depth index of questions & answers.

Didn't find the answer to your question? Feel free to contact the bank for personal assistance.


Help for Electronic Banking

How do I view my different Accounts?

After you log in, your account(s), as well as their current and available balances are listed for you to see.

On any page in the Electronic Banking, you can put your cursor on the "Accounts" button at the top left of the page for a drop down menu that lists the various accounts you can choose from. Or, you can click on the "Accounts" button to get to the main accounts listing screen you saw after you logged in.

How do I Transfer Funds?

Click on the "Express Transfer" button to transfer funds quickly from one account to another. Simply select the appropriate accounts from the drop down menus, fill in the desired funds amount and click the "Submit" option.

You can also put your cursor over the "Transfer" button for a drop down menu that lets you select "New Scheduled Transfer", "Express Transfer" or "Transfer List". Selecting the "New Scheduled Transfer" option lets you schedule a transfer to happen now, at a future date, or a frequent transfer (such as every week, month, etc.). The "Express Transfer" option is discussed above. Selecting the "Transfer List" option allows you to see all scheduled transfers for any of your accounts. If you have not scheduled a transfer for any accounts, none will be shown

Can I download my information to Microsoft Money or any other software?

Yes, you can! You can export your information in four different formats or file types to include a Comma Separated File (.CSV), Intuit Quicken (.QIF), Microsoft Money (.OFX) or Intuit Quickbooks (.IIF).

Point your cursor on the "Transactions" button option and select "Transactions Export" option from the drop down list. You will now be at the Transactions Export menu. Simply choose the appropriate account, the cycle (i.e, current business day), the date range of the transactions you want to export, and the file type (.CSV, .QIF, etc..)

You can also point your cursor to the "Transactions" option at the top of any page. From the drop down menu choose "Transactions Menu". At the top right of the Transactions Menu page, you will see the Transaction Search heading. Here you can search for specific transactions by cycle, by transaction type (i.e., by check, debit, deposit, etc.), date, or check number. Once you have selected your search criteria, you can click the "Display" button to view the transactions generated by the search criteria you entered. All the transactions generated by your search criteria are now displayed. This is an excellent way to ensure you are exporting the transactions you want before you actually export them. You can choose the top most box to export all transactions or choose only specific transactions to export. Select the file type to export at the bottom of the page to begin the export.


Didn't find the answer to your question? Feel free to contact the bank for personal assistance.