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Lost or Stolen Card
We get it. Debit cards can be lost or stolen, so we make it easy to reqeust a replacement card or a new card altogether. You can request your new card online by filling out the Debit Card Request form.
To report a lost or stolen debit card, please call 217-228-8000 or 877-228-8001 during bank business hours. After hours, please call 833-462-0798, our Card Processing Center.
Stolen Identity
If you think you may be a victim of ID theft, or know that your identity has been stolen, please contact the following support center:
Deluxe Account Holder Support
Resolution Specialist Phone Support 1-866-460-0095
Email Support: deluxeprovent@ezshield.com
M-F 7:00 AM to 7:00 PM (CST)