Lost or Stolen Card

If your debit card has been lost or stolen, please call 1-844-871-2273 to immediately report it, and follow the instructions that are given to you. If you have any further questions, you may call 217-228-8000 or 1-877-228-8001, the next business day to speak to a customer service representative.

Stolen Identity

If you think you may be a victim of ID theft, or know that your identity has been stolen, please contact the following support center:

Deluxe Account Holder Support
Resolution Specialist Phone Support 1-866-460-0095
Email Support: deluxeprovent@ezshield.com
M-F 7:00 AM to 7:00 PM (CST)