Lost or Stolen Card

To report a lost or stolen debit card, please call 217-228-8000 or 877-228-8001 during bank business hours. After hours, please call 800-472-3272, our Card Processing Center. 

Stolen Identity

If you think you may be a victim of ID theft, or know that your identity has been stolen, please contact the following support center:

Deluxe Account Holder Support
Resolution Specialist Phone Support 1-866-460-0095
Email Support: deluxeprovent@ezshield.com
M-F 7:00 AM to 7:00 PM (CST)